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常见问题解答

  • 一般订单通常在邮寄前需要处理多久?

    这取决于所订购的产品的库存量。一般订购只包括库存产品,在结帐和订单确认电子邮件中显示,以避免猜测。通常,对只包包库存商品的订单,它将在下一个发货日期 (约1周)左右发货。特别订购的产品可能还需要更长的时间。我们的工作人员通常可以将阁下的订单进入处理阶段在同一个工作日。如果有必要,每星期会有额外 邮寄(免费),直到完成阁下的订单。

  • Where do you ship to?

    We can ship to you as long as your address has postal service. There should be a person to sign for your package at the delivery address you provide. Yes, we also ship to where Santa lives.

  • 邮资是多少?

    将商品添加到购物车后,您可以在购物车页面上查看运费和可用选项。你也可以找到更多关于我们的 可用选项 Shipping Information page.

  • Where do you ship from?

    Once your order is confirmed, items are dispatched from the factory (eg. Austria) on our scheduled weekly flights to our shipping office in Hong Kong. Since Hong Kong is a trading port, it allows shorter shipping time and lower overall cost to all parts of the world. Please note that even Hong Kong has been occupied and became a part of China since 1997, Hong Kong has its own unique set of laws, currency, governance, and most of all, talents, which distingush us from any typical business that operates in Mainland China.

  • I paid for expedited shipping. Why has not my order been shipped yet?

    The estimated dispatch period is shown during check out and also on your Order Confirmation email. The selected shipping method does not change the necessary time to process, prepare, and dispatch your order. The payment is made for the faster postal service only. Priority Handling is an option available during checkout, which may or may not speed up the overall process.

  • What is Priority Handling?

    Priority Handling ensures your order gets processed more quickly: Your order is moved to the top of the list for processing. If an item is not in stock, you will be at the top of the list when new stock arrives. With this option selected at checkout, we can allocate more resources to secure your items within a shorter time. Beside our dispatch warehouse, we also access multiple manufacturer warehouses worldwide on a scheduled basis. With Priority Handling, we can arrange express warehouse collection/transfer so your order may ship earlier.

  • 购买批发产品是否有最低订购量?

    No, there is no minimum purchase required. As long as the quantity is suitable for you, you may purchase as little as 1 item.

  • I do not have a business (or a business license), may I order?

    Yes. Even though most of our clients are purchasing for their business, we welcome everyone regardless of background. However, please note that all transactions will be treated with wholesale standard (caveat emptor), as opposed to services that retail business provides.

  • Do you have a phone number?

    We do but not for customer service purposes. Our customers are all over the world in different time zones. We have no plan to implement 24/7 phone support and pass its expense onto you. We would like to keep our focus on the online atmosphere. We are much easier to reach by email (through our online form) and we answer messages every day. Not only we can keep a log of communication with you, we can also address your matter more accurately.

  • Can I change or cancel my order?

    Usually this is not possible after an order is entered into the FINALIZED stage. When an order has entered into the processing step, there are more agents (such as Swarovski AG) other than us are involved. Please make sure you are only placing your final order.

  • I have ordered a package 1440 pieces, but it contains only 1438 pieces?

    Apologize for the short of quantity. Please note customized items, such as settings, and also regular production items are subjected to under- and over-supply of 5 to 10%. Wholesale packages rarely contains the exact quantity as marked on the package; usually there's more but in some cases there maybe a few pieces less. There are also some rare cases where the package is tempered at the Customs. It may be true if the sealed bubbled inside were broken prior you received the package.

  • 商品缺货需要多长时间才能发货?

    没有库存的物品需要生产。这可能需要数周到数月才能完成。对于施华洛世奇产品,我们的网站提供下一批到库的预计时间。然而,这只是一个估计,施华洛世奇经常在没有警告的情况下更改预计时间。由于工厂不接受取消订单,如果有时间限制,建议您只购买有库存的商品。

  • Do you have a printed catalogue?

    No. Since we update and add new products frequently, the items that we offer are all listed on our online catalogue. For more information on Swarovski products, please see here.

  • Do you offer samples?

    Swarovski has over 20,000 unique items and we simply cannot stock them all. Only certain articles/colors have sample quantity for ordering though our website.

  • Are the crystal genuine Swarovski?

    Yes, and we are very serious about distributing only genuine products. We are a direct importer of Swarovski components and deal with Swarovski factory in Austria directly without any middleman. Authenticity can be proven by the seal on the factory package (original package). Certificate of Authenticity (COA) is the package itself. Also, the quality of Swarovski crystal is not mistakable. To further ensure authenticity, we do not accept any returning packages that are not sealed or not in the same condition as produced by the factory.

  • Does the crystal come in original package?

    Factory package quantity comes in its original package (sealed), as prepared by the factory in Austria.

  • Is the product in stock?

    To see if an item is in stock, first browse to the product page. When you move your mouse over the word "Stock Status" (usually under the color attribute), a small pop up window will show you exactly how many pieces are available. Items that do not show stock status, please contact us.

  • What are the difference between Colour (Uncoated), Colour (Half Coated), Crystal (Ordinary Effects), Crystal (Special Effect), Crystal (Full Coated Effect), and Colour (Full Coated)?

    These are the colour categories that Swarovski use to distinguish colour type and its price. "Uncoated" means nothing is applied on the surface of the stones. "Coated" means effects have been applied on the surface of the stones, such as AB coating. "Half Coated" means only half of the surface is applied with an effect, while "Full Coated" has all the surface applied by an coating effect, such as AB 2x.



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